Refund Policy

The fee for each paid service is confirmed with you before you pay. Please ask us if anything is unclear before you book.

If you cannot attend a session, tell us as early as possible and we will happily arrange another time.

If you cancel before your paid session has taken place, or before an assessment has begun, you can request a refund.

If we have to cancel a session and cannot reschedule it to a time that suits you, you will receive a full refund.

Once a session has been delivered, or an assessment report has been prepared and shared, the service has been provided and the fee is non-refundable.

We guide you through admissions, but we cannot guarantee a particular rank, seat or college, because these depend on the official counselling process. Disappointment with an admission outcome is not a ground for a refund.

Call or message us on WhatsApp, or email us, with the student’s name, the phone number used to book and the service booked. We will review your request and reply.

Approved refunds are returned to the original payment method. We will confirm the expected timeline when we approve your request.